:root{--navy:#0b3558;--navy2:#082b49;--blue:#16649a;--sky:#eaf4fb;--green:#16836c;--green2:#0f6b59;--red:#c94c4c;--amber:#d69620;--ink:#172331;--muted:#6d7a89;--bg:#f4f7fa;--line:#dfe7ee;--white:#fff;--shadow:0 8px 30px rgba(16,42,67,.08)}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;font-family:Inter,Segoe UI,Arial,sans-serif;color:var(--ink);background:var(--bg);font-size:14px}a{color:inherit}h1,h2,h3{color:var(--navy);letter-spacing:-.02em}h1{font-size:30px;margin:0 0 6px}h2{font-size:20px;margin:0 0 14px}h3{font-size:16px;margin:0 0 8px}p{line-height:1.6}.kicker{font-size:11px;font-weight:800;letter-spacing:.13em;text-transform:uppercase;color:var(--blue);margin-bottom:7px}.muted{color:var(--muted)}
/* branding */.brand-mark{width:42px;height:42px;border-radius:13px;background:linear-gradient(135deg,#0a3153,#176e9d);color:#fff;display:grid;place-items:center;font-size:13px;font-weight:900;letter-spacing:.03em;box-shadow:0 7px 18px rgba(11,53,88,.22)}.side-brand,.public-brand{display:flex;align-items:center;gap:12px;text-decoration:none}.side-brand b,.public-brand b{display:block;font-size:16px}.side-brand small,.public-brand small{display:block;font-size:10px;color:#8091a2;margin-top:3px}
/* admin shell */.app-shell{min-height:100vh;display:flex}.sidebar{position:fixed;inset:0 auto 0 0;width:248px;background:linear-gradient(180deg,#092f50 0%,#082841 100%);color:#dbe8f2;padding:22px 16px;display:flex;flex-direction:column;z-index:20}.side-brand{color:#fff;padding:0 8px 20px;border-bottom:1px solid rgba(255,255,255,.1)}.side-brand small{color:#a9bdce}.side-label{font-size:10px;letter-spacing:.14em;font-weight:800;color:#6f91ab;margin:24px 12px 8px}.side-nav{display:grid;gap:4px}.side-nav a{display:flex;align-items:center;gap:12px;padding:11px 12px;border-radius:10px;text-decoration:none;color:#bad0df;font-weight:650;transition:.18s}.side-nav a:hover{background:rgba(255,255,255,.07);color:#fff}.side-nav a.active{background:#fff;color:var(--navy);box-shadow:0 8px 24px rgba(0,0,0,.12)}.ico{width:22px;text-align:center;font-size:18px;line-height:1}.side-user{margin-top:auto;padding:14px 8px 0;border-top:1px solid rgba(255,255,255,.1);display:grid;grid-template-columns:34px 1fr 18px;align-items:center;gap:9px}.side-user .avatar{width:34px;height:34px;background:#eaf5fb;color:#0b496e;border-radius:10px;display:grid;place-items:center;font-weight:900}.side-user b{font-size:12px;color:#fff;display:block;max-width:130px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.side-user small{font-size:10px;color:#7fa0b8}.side-user>a{text-decoration:none;color:#8da9bc}.app-main{margin-left:248px;width:calc(100% - 248px);min-height:100vh}.admin-top{height:68px;background:rgba(255,255,255,.96);border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 30px;position:sticky;top:0;z-index:10;backdrop-filter:blur(10px)}.breadcrumb{font-weight:700;color:#425466}.top-actions{display:flex;gap:9px;align-items:center}.system-pill,.version-pill{border:1px solid var(--line);border-radius:999px;padding:7px 11px;font-size:11px;font-weight:700;background:#fff;color:#536273}.system-pill i{display:inline-block;width:7px;height:7px;background:#27a57e;border-radius:50%;margin-right:6px;box-shadow:0 0 0 3px #dbf4ea}.version-pill{background:#eef5fa;color:var(--navy)}.menu-toggle{display:none;background:none;border:0;font-size:21px;color:var(--navy);margin-right:8px}.admin-content{padding:28px 30px 45px;max-width:1480px;margin:auto}
/* cards and dashboard */.section-title{display:flex;justify-content:space-between;align-items:center;gap:18px;margin-bottom:20px}.section-title p{margin:4px 0 0;color:var(--muted)}.period-control{display:flex;align-items:center;gap:8px;background:#fff;border:1px solid var(--line);padding:7px 10px;border-radius:12px;box-shadow:0 2px 8px rgba(0,0,0,.02)}.card{background:#fff;border:1px solid var(--line);border-radius:16px;padding:20px;box-shadow:0 4px 18px rgba(16,42,67,.045)}.grid{display:grid;grid-template-columns:repeat(4,1fr);gap:15px}.metric{position:relative;overflow:hidden;min-height:124px}.metric:after{content:"";position:absolute;right:-25px;bottom:-35px;width:90px;height:90px;border-radius:50%;background:#edf5fa}.metric .metric-label{color:var(--muted);font-size:12px;font-weight:700}.metric strong{display:block;font-size:30px;color:var(--navy);margin-top:12px;letter-spacing:-.04em;position:relative;z-index:1}.metric small{display:block;color:#8a98a7;font-size:11px;margin-top:5px;position:relative;z-index:1}.metric-icon{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:#eaf4fb;color:var(--blue);font-weight:900;float:right;position:relative;z-index:1}.metric.good .metric-icon{background:#e5f5ef;color:var(--green)}.metric.warn .metric-icon{background:#fff2d9;color:#a66e08}.metric.danger-card .metric-icon{background:#fde9e9;color:var(--red)}.dashboard-layout{display:grid;grid-template-columns:1.6fr 1fr;gap:15px;margin-top:15px}.chart-card{min-height:310px}.chart-row{display:grid;grid-template-columns:115px 1fr 36px;align-items:center;gap:10px;margin:13px 0;font-size:12px}.bar-track{height:9px;background:#edf2f6;border-radius:99px;overflow:hidden}.bar-fill{height:100%;border-radius:99px;background:linear-gradient(90deg,#0f5e91,#1b86b8)}.bar-fill.green{background:linear-gradient(90deg,#11806a,#32ae8f)}.activity-list{display:grid;gap:0}.activity-item{display:grid;grid-template-columns:9px 1fr auto;gap:12px;align-items:start;padding:13px 0;border-bottom:1px solid #edf1f4}.activity-item:last-child{border-bottom:0}.activity-dot{width:9px;height:9px;border-radius:50%;background:#2479a8;margin-top:5px}.activity-item b{font-size:12px}.activity-item small{display:block;color:var(--muted);margin-top:3px}.activity-item time{color:#8a98a7;font-size:11px}.quick-actions{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;margin-top:15px}.quick-action{background:#fff;border:1px solid var(--line);border-radius:14px;padding:17px;text-decoration:none;transition:.18s}.quick-action:hover{transform:translateY(-2px);box-shadow:var(--shadow);border-color:#cddbe5}.quick-action span{display:inline-grid;width:34px;height:34px;border-radius:10px;background:#ecf5fa;place-items:center;color:var(--navy);font-weight:900;margin-bottom:9px}.quick-action b{display:block;color:var(--navy)}.quick-action small{color:var(--muted)}
/* buttons/forms/tables */.btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;border:1px solid transparent;border-radius:10px;padding:10px 14px;background:var(--navy);color:#fff;text-decoration:none;font-weight:750;cursor:pointer;transition:.18s;box-shadow:0 3px 9px rgba(11,53,88,.12)}.btn:hover{transform:translateY(-1px);filter:brightness(1.04)}.btn.green{background:var(--green)}.btn.ghost{background:#fff;color:var(--navy);border-color:var(--line);box-shadow:none}.btn.alt{background:#fff;color:var(--navy)}label{font-weight:700;display:block;margin:15px 0 7px;color:#394b5c;font-size:12px}.field,select,textarea,input[type=date],input[type=email],input[type=text],input[type=password],input[type=number],input[type=month]{width:100%;padding:11px 12px;border:1px solid #cfdae3;border-radius:9px;background:#fff;color:#243444;outline:none;transition:.15s}.field:focus,select:focus,textarea:focus,input:focus{border-color:#62a1c6;box-shadow:0 0 0 3px #e6f2f9}textarea{min-height:120px;resize:vertical}.form-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:0 18px}.full{grid-column:1/-1}.form-card{max-width:980px;margin:auto}.notice{padding:13px 15px;border-radius:10px;background:#eaf7f1;color:#155f4e;border:1px solid #cfecdf;margin:14px 0}.error{background:#fff0f0;color:#972e2e;border-color:#f2d3d3}.filter-card{display:flex;gap:10px;flex-wrap:wrap;align-items:center;padding:12px}.table-wrap{overflow:auto;background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:0 4px 18px rgba(16,42,67,.04)}table{border-collapse:collapse;width:100%}th,td{padding:13px 14px;border-bottom:1px solid #edf1f4;text-align:left;white-space:nowrap}th{background:#f8fafc;color:#607181;font-size:10px;letter-spacing:.06em;text-transform:uppercase}td{font-size:12px}tbody tr:hover{background:#fbfdfe}td a{font-weight:800;color:#145f8e;text-decoration:none}.badge{display:inline-flex;align-items:center;padding:5px 9px;border-radius:999px;font-size:10px;font-weight:800}.success{background:#dff4ea;color:#126144}.warning{background:#fff0cc;color:#805b00}.danger{background:#ffe0e0;color:#8b1f1f}.secondary{background:#e8edf2;color:#52606d}.type-pill{font-size:10px;padding:5px 8px;border-radius:7px;background:#eef5fa;color:#315c78;font-weight:700}.rating{display:flex;gap:7px;flex-wrap:wrap}.rating label{margin:0}.rating input{display:none}.rating span{display:grid;place-items:center;min-width:40px;height:40px;padding:0 10px;border:1px solid #cad6df;border-radius:9px;background:#fff;cursor:pointer;font-weight:800;color:#607181}.rating input:checked+span{background:var(--navy);color:#fff;border-color:var(--navy);box-shadow:0 5px 13px rgba(11,53,88,.16)}
/* public */.public-top{height:76px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 max(4%,calc((100% - 1180px)/2));position:sticky;top:0;z-index:10}.public-top nav{display:flex;align-items:center;gap:24px}.public-top nav a{text-decoration:none;font-weight:700;color:#526273;font-size:12px}.public-top nav a:hover{color:var(--navy)}.nav-login{padding:9px 13px;border:1px solid var(--line);border-radius:9px;color:var(--navy)!important}.public-main{width:min(1180px,92%);margin:28px auto 44px}.hero{position:relative;overflow:hidden;background:linear-gradient(125deg,#092f50 0%,#0e4d79 64%,#137c83 120%);color:#fff;border-radius:24px;padding:55px 56px;box-shadow:0 16px 45px rgba(9,47,80,.2)}.hero:before{content:"";position:absolute;width:360px;height:360px;border:70px solid rgba(255,255,255,.045);border-radius:50%;right:-100px;top:-130px}.hero h1{font-size:42px;max-width:720px;color:#fff;line-height:1.08;margin-bottom:15px}.hero p{max-width:720px;color:#d6e6f0;font-size:16px}.hero .kicker{color:#77d2c3}.actions{display:flex;gap:10px;flex-wrap:wrap;margin-top:25px}.public-feature-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-top:17px}.public-feature{padding:20px}.public-feature .feature-icon{width:38px;height:38px;border-radius:11px;background:#eaf4fb;color:var(--navy);display:grid;place-items:center;font-size:17px;margin-bottom:13px}.public-feature h3{margin-bottom:5px}.public-feature p{color:var(--muted);font-size:12px;margin:0}.page-intro{text-align:center;max-width:690px;margin:10px auto 22px}.page-intro .eyebrow{color:var(--green);font-size:11px;font-weight:900;letter-spacing:.12em;text-transform:uppercase}.page-intro p{color:var(--muted)}.public-form-card{max-width:900px;margin:auto;padding:28px}.public-form-card h2.section-head{margin-top:25px;padding-top:20px;border-top:1px solid #edf1f4;font-size:15px}footer{width:min(1180px,92%);margin:auto;border-top:1px solid var(--line);padding:25px 0 35px;display:flex;gap:18px;justify-content:center;flex-wrap:wrap;color:#8090a0;font-size:11px}footer b{color:var(--navy)}
/* print */.print-sheet{background:#fff;max-width:850px;margin:auto;padding:48px;min-height:1100px}.print-sheet h1{text-align:center;font-family:Georgia,serif}.sign{margin-top:70px}.sign div{margin-top:58px;border-top:1px solid #333;width:320px;padding-top:8px}
@media(max-width:1050px){.grid{grid-template-columns:repeat(2,1fr)}.dashboard-layout{grid-template-columns:1fr}.public-feature-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:800px){.sidebar{transform:translateX(-100%);transition:.22s}.menu-open .sidebar{transform:translateX(0)}.app-main{margin-left:0;width:100%}.menu-toggle{display:inline-block}.admin-content{padding:20px 16px}.admin-top{padding:0 16px}.grid,.quick-actions{grid-template-columns:1fr 1fr}.form-grid{grid-template-columns:1fr}.public-top{padding:12px 4%;height:auto;align-items:flex-start}.public-top nav{display:none}.hero{padding:36px 28px}.hero h1{font-size:33px}.section-title{align-items:flex-start;flex-direction:column}.public-feature-grid{grid-template-columns:1fr 1fr}}
@media(max-width:520px){.grid,.quick-actions,.public-feature-grid{grid-template-columns:1fr}.top-actions .system-pill{display:none}.hero{border-radius:18px}.hero h1{font-size:29px}.public-form-card{padding:20px}.chart-row{grid-template-columns:85px 1fr 28px}.public-brand small{display:none}}
@media print{.sidebar,.admin-top,.public-top,footer,.no-print{display:none!important}.app-main{margin:0;width:100%}.admin-content,.public-main{width:100%;max-width:none;margin:0;padding:0}.print-sheet{box-shadow:none;border:0;padding:20mm}}
/* v1.2 - experiência pública mobile-first e acessível */
.public-body{background:#f4f7fa;color:#17324a}.accessible-top{min-height:82px;padding:12px clamp(16px,4vw,34px);display:flex;align-items:center;justify-content:space-between;background:#fff;border-bottom:1px solid #dfe7ee;position:sticky;top:0;z-index:10}.accessible-top .public-brand{display:flex;align-items:center;gap:12px;text-decoration:none;color:#17324a;min-width:0}.unit-logo{width:64px;height:58px;object-fit:cover;object-position:center;border-radius:8px}.accessible-top .public-brand b{font-size:20px;display:block}.accessible-top .public-brand small{font-size:12px;display:block;color:#64788a;margin-top:2px}.home-mini{min-height:46px;padding:0 15px;border:1px solid #ccd9e4;border-radius:12px;display:flex;align-items:center;gap:7px;text-decoration:none;color:#17324a;font-weight:700;background:#fff}.accessible-main{max-width:760px;margin:0 auto;padding:28px 16px 46px}.mobile-welcome{text-align:center}.trust-badge,.step-pill{display:inline-block;background:#e8f1f8;color:#0b527e;border-radius:999px;padding:8px 13px;font-size:12px;font-weight:800;letter-spacing:.06em}.mobile-welcome h1,.mobile-form-head h1{font-size:clamp(30px,7vw,44px);line-height:1.08;margin:14px 0 10px;color:#102f49}.mobile-welcome>p,.mobile-form-head>p{font-size:18px;line-height:1.55;color:#5c7082;margin:0 auto 24px;max-width:620px}.big-choice-grid{display:grid;gap:13px;text-align:left}.big-choice{display:grid;grid-template-columns:56px 1fr 22px;align-items:center;gap:14px;min-height:92px;padding:16px;border:1px solid #dce6ee;border-radius:18px;background:#fff;text-decoration:none;color:#17324a;box-shadow:0 4px 14px rgba(23,50,74,.05)}.big-choice .choice-icon{width:54px;height:54px;border-radius:15px;display:grid;place-items:center;font-size:24px;font-weight:900;background:#edf4f9}.big-choice b{font-size:18px;display:block;margin-bottom:4px}.big-choice small{font-size:14px;line-height:1.35;color:#687d8e}.big-choice strong{font-size:30px;color:#7890a2}.big-choice.complaint .choice-icon{background:#fff0f0;color:#a83434}.big-choice.praise .choice-icon{background:#edf8f1;color:#267247}.big-choice.suggestion .choice-icon{background:#fff8e5;color:#8b6714}.big-choice.survey .choice-icon{background:#edf3ff;color:#315f9d}.protocol-link{display:block;margin:20px auto;color:#1a5b85;font-size:16px;padding:12px}.privacy-note{margin-top:18px;background:#eef5f2;border-radius:14px;padding:16px;color:#48685c;font-size:14px;line-height:1.5}.mobile-form-head{text-align:center;margin-bottom:18px}.easy-form{border-radius:20px;padding:clamp(18px,5vw,34px)!important}.easy-form h2{font-size:20px;color:#17324a;margin:28px 0 14px}.easy-form h2:first-of-type{margin-top:0}.easy-form label{font-size:16px;font-weight:700}.easy-form .field,.easy-form textarea{font-size:17px!important;min-height:54px!important;border-radius:12px!important;padding:14px!important}.easy-form textarea{min-height:150px!important}.type-cards{display:grid;grid-template-columns:1fr 1fr;gap:10px}.type-card input{position:absolute;opacity:0;pointer-events:none}.type-box{min-height:70px;border:2px solid #dbe5ed;border-radius:14px;display:flex;align-items:center;justify-content:center;gap:9px;background:#fff;font-size:16px}.type-box i{font-style:normal;font-size:20px}.type-card input:checked+.type-box{border-color:#176c9a;background:#eaf5fb;color:#0c557d;box-shadow:0 0 0 3px rgba(23,108,154,.1)}.rating-field{border:0;padding:0;margin:0 0 22px}.rating-field legend{font-size:17px;font-weight:800;margin-bottom:9px}.rating-help{display:flex;justify-content:space-between;font-size:13px;color:#667b8d;margin:-5px 0 18px}.easy-rating{display:grid!important;grid-template-columns:repeat(5,1fr);gap:8px!important}.easy-rating label,.nps-rating label{min-width:0!important}.easy-rating span{min-height:50px!important;font-size:18px!important;border-radius:12px!important;display:grid!important;place-items:center}.nps-rating{display:grid!important;grid-template-columns:repeat(6,1fr);gap:7px!important;margin-bottom:24px}.nps-rating span{min-height:46px!important;display:grid!important;place-items:center;border-radius:10px!important}.question-help{font-size:14px;color:#687d8e;margin-top:-8px}.comment-label{display:block;margin-top:24px}.easy-submit{width:100%;min-height:58px;margin-top:22px;border-radius:14px!important;font-size:18px!important;font-weight:800!important;background:#16734a!important;color:#fff!important}.easy-secondary{min-height:50px;display:inline-flex;align-items:center;justify-content:center;margin-top:10px}.form-help{text-align:center;color:#6b7e8e;font-size:14px;margin-top:15px}.success-box{text-align:center;padding:10px 0 4px}.success-icon{width:70px;height:70px;border-radius:50%;display:grid;place-items:center;margin:0 auto 12px;background:#e7f7ee;color:#177044;font-size:36px;font-weight:900}.success-box h2{font-size:26px!important;margin:8px 0!important}.success-box p{font-size:17px;line-height:1.55}.save-protocol{background:#fff7db;border-radius:12px;padding:12px}.public-body footer{padding:24px 16px;text-align:center;display:flex;flex-direction:column;gap:5px;font-size:13px}.public-body footer b{font-size:15px}
@media(max-width:560px){.accessible-top{min-height:72px}.unit-logo{width:54px;height:49px}.accessible-top .public-brand b{font-size:17px}.accessible-top .public-brand small{max-width:190px;font-size:10px}.home-mini span{display:none}.home-mini{width:46px;padding:0;justify-content:center}.accessible-main{padding-top:22px}.mobile-welcome>p,.mobile-form-head>p{font-size:16px}.big-choice{grid-template-columns:50px 1fr 18px;min-height:88px;padding:14px}.big-choice .choice-icon{width:48px;height:48px}.big-choice b{font-size:17px}.type-cards{grid-template-columns:1fr}.type-box{justify-content:flex-start;padding:0 18px}.form-grid{grid-template-columns:1fr!important}.nps-rating{grid-template-columns:repeat(4,1fr)}.easy-form{padding:18px!important}.easy-form h2{font-size:19px}}
/* v1.3 - identidade visual e gestão de usuários */
.side-logo{width:46px;height:46px;object-fit:contain;background:#fff;border-radius:12px;padding:4px}.role-grid{display:grid;grid-template-columns:1fr 1fr;gap:15px;margin-bottom:16px}.role-card{display:flex;gap:14px;align-items:flex-start}.role-card p{margin:4px 0 0;color:var(--muted);font-size:13px}.role-icon{width:42px;height:42px;flex:0 0 42px;border-radius:12px;background:#eaf4fb;color:var(--navy);display:grid;place-items:center;font-size:20px}.green-role{background:#e9f6f0;color:var(--green)}.permission-note{margin-top:18px;padding:15px 17px;background:#edf6fb;border:1px solid #d9eaf4;border-radius:12px;color:#37596f;line-height:1.5}.switch-line{display:flex;align-items:center;gap:9px;min-height:46px}.switch-line input{width:20px;height:20px}.public-brand .unit-logo{object-fit:contain;background:#fff}.user-role-chip{display:inline-flex;padding:5px 9px;border-radius:999px;background:#eaf4fb;color:#0b527e;font-size:10px;font-weight:800}
@media(max-width:700px){.role-grid{grid-template-columns:1fr}}